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Customer Experience Communication Lab
By Danilo Pierre — ProComm Performance Lab
The BPO Agent's Playbook for Tone, Empathy, De-Escalation & Customer Trust. Don't just solve the customer's problem. Learn how to manage the conversation.
Edition Access & Multi-Format Rights
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High-resolution publication PDF with personalized name-only watermark.
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Reflowable format for Apple Books, Kindle, Kobo, and mobile reading apps.